Cancellation policy

Cancellation Policy

We understand plans can change, and we’ll do our best to accommodate your request. Please review our cancellation terms below:

Standard Jewelry (In-Stock Pieces)
    •    Orders may be canceled within 2 hours of purchase for a full refund.
    •    If your order has already shipped, it can no longer be canceled. You may still return it under our Return Policy.

Custom, Personalized, or Made-to-Order Jewelry
    •    Due to the unique nature of these pieces, cancellations must be made within 12 hours of purchase.
    •    After 12 hours, production may have already begun, and cancellations will not be possible.

How to Cancel

To request a cancellation, please email us at info@jojorings.com with your order number as soon as possible. We will confirm if your order is eligible for cancellation.